Last updated: [19 September 2025] Welcome to Macrame (“we”, “us”, “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [macrame.co.in] (the “Site”) and when you purchase our products or communicate with us. By using the Site or placing orders, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect We collect several types of information: a. Personal Information You Provide Name Email address Postal address Phone number Payment information (credit/debit card, UPI, bank transfer, etc.) Account details (login credentials) Order history Any other information you choose to provide (e.g. via contact form, support requests or feedback) b.

Automatically Collected / Technical Information IP address Browser type and version Device type and operating system Pages you visit on the Site, time and date of visit, time spent on pages Referring/exit pages and URLs Clickstream data Cookies and similar tracking technologies c. Other Data Location data (where permitted by your device or browser) Marketing communication preferences Usage analytics 2. How We Use Your Information We use the information for various purposes, including: To process your orders, deliver products, and manage payments To create and manage your account To communicate with you: order status, customer service, offers, updates To personalize your experience on the Site To improve our Site, products, and services (analyse usage, trends, performance) To comply with legal obligations To detect and prevent fraud or unauthorized activity For marketing purposes (if you have opted in), such as newsletters, promotions 3. Cookies and Tracking Technologies We may use cookies, web beacons, tracking pixels, and similar technologies: To remember your preferences (e.g.

language, currency, delivery address) To provide secure login For analytics (to see how users navigate the Site) For advertising (if applicable) You can control or disable cookies through your browser settings. Disabling cookies may affect some functionalities of the Site. 4. Disclosure of Your Information We may share your information in certain circumstances: With service providers / vendors who help us in operating the Site, fulfilling orders, payment processing, shipping, etc.

With third-party analytics or advertising partners If required by law, regulation, legal process or governmental request To detect, prevent or respond to fraud or security issues In connection with a merger, acquisition, or sale of all or part of our business With your consent 5. Data Security We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. These include technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is 100% secure.

We cannot guarantee absolute security. 6. Data Retention We retain your personal information only as long as necessary for the purposes set out in this Privacy Policy, including to meet legal, accounting, or reporting requirements. After that, we securely delete or anonymize your information.

7. International Transfers If you are accessing the Site from outside India, please be aware that information we collect may be transferred to, stored, and processed in India or other jurisdictions. By using the Site, you consent to such transfers. We will take steps to ensure that your data remains protected in accordance with this policy.

8. Your Rights Depending on where you are located, you may have certain rights regarding your personal data, including: The right to access the personal data we hold about you The right to correct or update inaccurate or incomplete information The right to request deletion of your personal data The right to object to or restrict certain processing (e.g. marketing) The right to withdraw consent where we rely on it If you want to exercise any of these rights, contact us using the details given below. 9.

Children’s Privacy The Site is not intended for children under 18. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have inadvertently collected such information, please contact us so we can delete it. 10.

Third-Party Links Our Site may include links to third-party websites, plug-ins, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies. 11.

Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a revised “Last updated” date. If changes are significant, we may notify you (e.g. via email).

12. Contact Us If you have any questions, concerns, or requests about this Privacy Policy, please contact us at: Macrame Address: H1-102(A), RIICO Industrial Area, Mansarovar, Jaipur, Rajasthan, 302020, India Email: scsanganerjpr@gmail.com Phone: +91 9314494555